Resources

Guides & answers for cleaning companies

Practical playbooks for running a growing cleaning business — and answers to the questions owners ask most.

Questions

Frequently asked questions

What is Helia?

Helia is scheduling and operations software for cleaning companies. It replaces the group chats and spreadsheets with a real calendar, a mobile app for your cleaners, checklists, photo proof, and client proposals — all in one place.

How does the free trial work?

Every plan starts with a 14-day free trial. No credit card is required to begin — set up your team, add properties, and schedule real jobs, then choose a plan when you’re ready.

Do my cleaners have to pay, and do they count toward my plan?

Pricing is per company, not per login, so cleaners never pay anything. Only team members with the cleaner role count toward your plan’s cleaner limit — owners and managers don’t.

Is there a mobile app for cleaners?

Yes. Cleaners get a mobile app that shows only their own jobs — where to go, what to do, one-tap directions, checklists, and before-and-after photos. It’s free to download and included with every plan.

Does the app work offline?

Yes. Cleaners can view their day, work through checklists, and capture photos even with no signal. Actions queue locally and sync automatically once they’re back online.

Can I keep my recurring schedule?

Absolutely. Set up daily, weekly, biweekly, monthly, or custom recurring jobs once and the calendar fills forward automatically — no retyping next week’s schedule.

How do cleaners check in?

Cleaners tap to check in and out on-site with GPS, so you get a timestamped record of when work started and finished, along with distance-to-property awareness.

Who can see what — is my data secure?

Every company’s data is fully isolated, and access is role-based: cleaners see only their assigned jobs, while owners and managers see the whole operation. Data is encrypted in transit.

Can I change plans later?

Yes. Upgrade or downgrade anytime from Settings → Billing. Changes are prorated automatically, so you only pay for what you use.

How do I move off WhatsApp without disrupting my team?

Start small: put your properties and recurring jobs in first, run one crew or client in parallel with the chat for a week, then expand. Most teams are fully moved over within a couple of weeks. Our guide walks through it step by step.

Ready when you are

Put these ideas to work

Start a free trial and set up your first week — schedule, mobile app, and proposals in one place.

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